IT Crisis and Incident Management - How to be more resilient and trustworthy

What Incident Communication Can Fix - And What It Genuinely Can't

Neb

Published on: 21/05/2026

Structured incident communication solves specific problems - and can't solve others. Here's the honest breakdown of what changes and what doesn't, so you can make the right investment decision

incident communicationIT incident communicationincident response improvementIT incident processwhat causes IT incidentsincident communication gapstructured incident management

Incident Communication Plan: Why Silence During an Outage Costs More Than the Downtime

Neb

Published on: 06/05/2026

During a major IT incident, two conversations happen simultaneously. Most companies only manage one.

incident communicationIT incident communicationclient communication during outageincident stakeholder managementoutage communication templateIT crisis communicationcrisis communication

What £11,000 Per Minute Downtime Actually Looks Like Inside a Company

Neb

Published on: 15/04/2026

A number that gets cited often in conversations about IT downtime. It lands with weight in board presentations

incident costincident responsecustomer churnservice level agreementbusiness continuitymean time to resolveIT outage impactdowntime cost per minuteoperational chaos taxIT incident communicationcost of system outage